Embassy Suites By Hilton Nashville South Cool Springs Franklin, Franklin - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

820 Crescent Centre Drive, Franklin, Tennessee, United States of America, 37067

The 4-star Embassy Suites By Hilton Nashville South Cool Springs, an award-winning atrium hotel in Cool Springs Corporate Centre, features 16000 square feet of conference space with naturally lit ballrooms accommodating 1,200 guests. The property includes a complimentary shuttle service within 5 miles, an indoor saltwater pool, and a pet-friendly policy.

Suite Comfort Features

All 250 suites at Embassy Suites offer premium bedding, laptop-compatible safes, and separate sitting areas with sofa beds. Each suite includes a dining area and incorporates a 7-step air purification process.

Sports Bar Dining

The Athletic Club Bar & Grill, Nashville's acclaimed sports bar, broadcasts events on two 10-foot video screens and 12 monitors with individual controls. In-suite dining provides flatbreads, entrees, and wine selection.

Business Leisure Facilities

Embassy Suites Nashville South/Cool Springs maintains a fitness center, business center, and hot tub. The property features pillarless meeting rooms with audiovisual equipment rental options.

Mall Area Location

Located near CoolSprings Galleria Mall in an upscale office and retail development, the hotel is 18.5 miles from Nashville International Airport. Nearby attractions include SOAR Adventure Tower and AboveAll Extreme Air Sports.

“The hotel is conveniently located near great restaurants and the interstate.”view full review

View hotel on map

“Wonderful stay, truly really good experience overall! Highly recommend!” view full review

Top location:Highly rated by recent guests(8.4)

Check-in/Check-out

from 16:00-23:59

until 11 am

Amenities

Private parking is possible on site at USD 12 per day.

Wireless internet is available in the hotel rooms at USD 4.99 per day.

Other information

A buffet breakfast is served and charges are applicable.

Maximum capacity of extra beds in a room is 1.

Pets are allowed on request.

Year renovated:2008

Number of floors:9

Number of rooms:250

Former name

Embassy Suites Nashville - South/Cool Springs

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Suite

Max:

4 persons

45 m²

Bed options:

1 King Size Bed

Air conditioning

room details

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Suite

Max:

6 persons

45 m²

Bed options:

2 Double beds

Air conditioning

room details

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Premium Two Room Corner Suite

Max:

6 persons

56 m²

Bed options:

2 Double beds

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Center

Franklin 3.5 mi

Airports

Nashville International (BNA) 17.7 mi

Bus

Bus stop 7.0 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Delicious Breakfast Options

“I absolutely loved the breakfast at this hotel! The omelets were made to order and served with a smile. It was refreshing to see the breakfast staff continually refilling the food options and keeping the tables clean. It really made for an enjoyable start to each morning during my stay.” view full review

Spacious and Comfortable Rooms

“During my stay, I found the rooms to be nice and well-appointed. They were spacious enough for my family, and we appreciated the microwave and small fridge provided in the room. Additionally, the beds were very comfortable, making it easy to unwind after a long day.” view full review

Fun for Kids

“My children had a blast at the indoor pool! It was a great way to let them unwind and have fun while we stayed at the hotel. The pool area provided a nice atmosphere for kids to enjoy while also giving parents a chance to relax.” view full review

Well-Equipped Bathrooms

“I found the bathrooms to be well-equipped with a nice flexible handheld sprayer in the shower. It made for a more comfortable and pleasant experience. Although there were some minor issues, the overall cleanliness and functionality of the bathrooms were quite satisfactory.” view full review

General

No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Baggage storage
Allergy-free rooms
Elevator
ATM/Cash machine
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness center

Services

Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Stores/Commercial services
Welcome drink
Happy hour

Dining

Restaurant
Bar/ Lounge area
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Children's menu

Spa & Leisure

Indoor swimming pool
Sun loungers
Sun terrace

Room features

Paid Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Curtains

Location

820 Crescent Centre Drive, Franklin, Tennessee, United States of America, 37067

Map view

820 Crescent Centre Drive, Franklin, Tennessee, United States of America, 37067

City landmarks

AMC DINE-IN Thoroughbred 20

3400 ft

600a Frazier Dr

Cool Springs Brewery

2600 ft

Recreation World Inc

3000 ft

Shopping Area

CoolSprings Galleria

1.9 mi

3200 Aspen Grove Dr

Aspen Grove Park

1.7 mi

1556 W McEwen Dr

McEwen Shopping Center

1.0 mi

Performing Arts Center

1.1 mi

1647 Mallory Ln

AboveAll Extreme Air Sports

1.9 mi

Aspen Grove Church

1.2 mi

Classic Rock Gym

1.3 mi

Brentwood Parks and Recreation

1.4 mi

Franklin Community of Faith

1.6 mi

Museums

Lotz House Museum

3.8 mi

Alexander Plaza Shopping Center

2.2 mi

Franklin Lanes Inc

2.0 mi

Church

Franklin Vineyard Church

2.0 mi

Goofballs Family Fun Center

2.2 mi

Camden Commons

2.2 mi

Chestnut Lane Church of Christ

2.3 mi

Watson Glen Shopping Center

2.5 mi

Royal Heights Church

2.4 mi

Franklin First United Methodist Church

2.5 mi

Historic Site

Carnton

3.8 mi

Maples Shopping Center

2.5 mi

3794 Carothers Pkwy

SOAR Adventure Tower

2.6 mi

Market

Franklin Farmers Market

2.7 mi

The Factory

Honest Coffee Roasters

2.8 mi

Church

Franklin Church of Christ

2.6 mi

The Factory

Franklin Juice Co

2.8 mi

Church

Nashville Tennessee Temple

2.7 mi

Nearby

Nissan North America

3600 ft

AMC DINE-IN Thoroughbred 20

3500 ft

Restaurants

The Athletic Club

300 ft

820 Crescent Centre Dr

Bonefish Grill

1.1 mi

3010 Mallory Ln

Zoes Kitchen

1.2 mi

3058 Mallory Lane Suite 160

Stave Regional Kitchen & Lounge

2500 ft

700 Cool Springs Blvd Franklin Marriott Cool Springs

Chuys

1.2 mi

3061 Mallory Ln

Jim 'N Nick's Bar-B-Q

1.3 mi

3068 Mallory Ln

Five Guys

1.1 mi

3021 Mallory Ln Suite 130

Bishop's

1.3 mi

3065 Mallory Ln Ste 115

Hogwood BBQ

1.2 mi

600A Frazier Dr Suite 100

Genghis Grill The Mongolian Stir Fry

1.2 mi

600 Frazier Dr Ste B-140

Reviews and Ratings

Feedback from previous guests about their experience.

82%

enjoyed the hotel and would happily stay again

8.2/10

Great

Rooms

6.0

Location

8.4

Service

6.0

Dining

7.0

Stephen

United States of America, February 2025

6.2/10

My stay at Embassy Suites By Hilton Nashville South Cool Springs was a mix of highs and lows. On the positive side, the breakfast buffet was excellent, especially the made-to-order omelets, and the staff at the restaurant were friendly. However, I faced significant issues with room cleanliness and comfort, as the room had a musty smell and was not properly cleaned upon my arrival. Overall, the location was convenient, but the experience did not meet the high standards I expect from Hilton.

Rooms

6.0

The room cleanliness was below my expectations, with a musty odor and poor upkeep, including mold and rust in the bathroom.

Service

6.0

While the restaurant staff were welcoming, the front desk service could be sharper; I was disappointed by how my room issue was handled.

Location

9.0

The location was excellent for accessing local dining and attractions, and it was close to I-65, making it convenient for travel.

Dining

10.0

Breakfast was a highlight, featuring a variety of options, and the made-to-order omelets were truly really good.

Facilities

5.0

The facilities needed some attention; the mold in the vents and other maintenance issues were concerning.

Sam

United States of America, February 2025

6.2/10

My stay at Embassy Suites By Hilton Nashville South Cool Springs had its ups and downs. The room was spacious and the location was convenient, but the lack of cleanliness and some staff issues really took away from the experience. While the breakfast was a highlight, I faced challenges with room service and maintenance that left me feeling disappointed.

Rooms

6.0

The room was spacious, but I found the cleanliness lacking. There was dust and hairs in the tub, and the pull-out couch hadn't been properly cleaned. I expected better standards for a hotel in this price range.

Service

5.0

The staff was friendly, but overall service felt overwhelmed with inefficiencies. I had to wait quite a while for towels and dealt with some room mix-up frustrations.

Location

8.0

The location is great, close to the interstate and numerous shops and restaurants. It was easy to navigate to nearby attractions, which was a plus.

Dining

8.0

Breakfast was fantastic! I loved the omelets and the selection was generous, which made getting up in the morning worthwhile. However, I heard issues regarding the quality of other meals.

Facilities

5.0

Facilities like the pool needed some attention, and the closed bar and gift shop were a letdown. I was expecting more amenities to be available during my stay.

Margaret

United States of America, February 2025

6.8/10

I had a mixed experience at Embassy Suites By Hilton Nashville South Cool Springs. The spacious room was clean and comfortable, which I appreciated after a long day. However, I found some aspects of the hotel needing attention, such as the dated decor and the lack of on-site dining options. Overall, I enjoyed my stay, but I feel there’s room for improvement.

Rooms

5.0

My room was large and clean, though it felt a bit dated and had some minor wear and tear. The amenities were adequate for my needs, but I expected a little more upkeep.

Service

6.0

The staff was friendly and welcoming, but there were some lapses, like not replenishing coffee supplies during breakfast. I received help when needed, but the responsiveness could have been better.

Location

8.0

The hotel is conveniently located near the interstate, making it easy to access a variety of local attractions, including downtown Nashville. This was a big plus for my trip.

Dining

6.0

Breakfast had a nice selection, including made-to-order eggs, but I was disappointed to find the on-site restaurant was closed for lunch and dinner. That limitation impacted my overall experience.

Facilities

6.0

The hotel offered several facilities like a business center and a happy hour. However, some amenities seemed underutilized, potentially due to the restaurant closure.

Edward

United States of America, January 2025

5.0/10

My stay at the Embassy Suites in Franklin was a mixed bag. While the room I had was spacious and clean with a nice shower, I did encounter a few issues that affected my overall experience. The staff was friendly, and I appreciated the hotel's proximity to restaurants, but the breakfast left much to be desired, as the food was often cold and the options limited.

Rooms

7.0

The room was spacious and clean, with everything functioning well, though there were some maintenance issues that need addressing.

Service

7.0

Staff was friendly and helpful, but there were instances where my concerns were not addressed promptly.

Location

9.0

The location was convenient, close to restaurants and shops in the Franklin area, making it easy to explore.

Dining

5.0

While the dining experience had potential, the breakfast buffet was lacking, with cold items and slow service at the omelette station.

Facilities

6.0

The hotel offered a range of facilities like room service and a nice bar area, but some amenities need updates.

Todd

United States of America, October 2024

6.0/10

My stay at Embassy Suites by Hilton Nashville South Cool Springs had its ups and downs. The staff was, for the most part, friendly and welcoming, but I encountered a couple of issues with room cleanliness and temperature. The complimentary breakfast was nice, yet the quality of the food varied. Overall, it was a decent experience, though not without its flaws. 😊

Rooms

6.0

The room was well-sized and generally clean, but I found that the temperature control was ineffective, leaving the room too chilly for comfort. While the bedding was fresh, the bathroom could have used better attention.

Service

6.0

Staff members were mostly friendly and assisted with requests promptly. However, a negative experience with one particular staff member was quite off-putting.

Location

8.0

The location was excellent, close to various restaurants and convenient for accessing the interstate. This made it easy to explore the area.

Dining

6.0

The breakfast buffet offered a good variety, but the overall food quality fell short of expectations during my stay. However, I did enjoy the ice-cold beer from the bar.

Facilities

6.0

Facilities included a nice pool and bar, but there were concerns about the maintenance of the elevators due to safety hazards. Some amenities felt outdated.